Sunstream Website FAQ’s 

My pump does not run, nothing works.

A: In about 90% of instances, this is battery related.  Batteries have a typical service life of 2-3 seasons.  Make sure your battery is connected, free of corrosion on the posts and if you have a volt meter, a 12.8v-14.5v reading is a sign of a healthy battery.   

Lift does not go all the way up.

A: Please check the pump reservoir for fluid level.  This could be indicative of a leak in the system. The fluid level should be between 1/3 and 2/3 full depending on lift model.  If there is adequate fluid level, the hoses to the pump may not be fully seated in and may need to be re-attached.  Note: For SunLift customers with an RC308 & 401 unit may be able to depressurize the system (See instructions in Manual).  For SunLift customers without, please contact your local dealer.    

 

What type of fluid do I need for my system? 

A: The recommended fluid for Sunstream boatlifts is our Sunfluid, which is a water-based proprietary fluid and can be purchased from any Sunstream dealer.  Using another other fluid (such as vegetable oil, hydraulic fluid, or AFT) will void any existing warranty and has the potential to cause major problems to the system.  

How much fluid do I need in my reservoir?

A: This can vary from lift-to-lift, however a general rule of thumb when the cylinders are retracted, fluid should be filled to 1.5”-2” from the top of the reservoir.  Sunfluid should be a clear pink-ish color with no visible residue.     

One side of my FloatLift is moving but not the other.

A: This could be indicative of air in the system or a lack of flow of hydraulic fluid.  Check the reservoir for fluid level and hoses leading to the pump.  If there is fluid in the reservoir, check the connections to the pump to ensure that they are fully seated in as well as visually inspect the lift for any kinks in the hose or visible leaks.  If connections are sound and no leaks are present, contact your local dealer.  

Lift won’t stay up, it goes does slow on its own.

A: This is indicative of some sort of pressure loss in the system.  Visually check the reservoir for fluid level and hoses leading to the pump.  If there is fluid in the reservoir as well as visually inspect the lift for any kinks in the hose or visible leaks.  Contact your dealer for service.   

I hear a clicking noise when I hit the up or down button and my pump doesn’t engage.  

A: In about 90% of instances, this is battery related and appears to be failing under load.  Batteries have a typical service life of 2-3 seasons.  Make sure your battery is connected, free of corrosion on the posts and if you have a volt meter, a 12.8v-14.5v reading is a sign of a healthy battery.  If the battery is reading normal, while connected to the volt meter, click ‘up’ or ‘down’ on the RC unit – If the reading is below 12v, the battery is not outputting enough to power the lift and will need to be replaced.     

My SunLift is stuck on up position.

Check the fluid level.  It should be 1/3 to 1/2 full.  Note: For SunLift customers with an RC308 & 401 unit may be able to depressurize the system (See instructions below).  For SunLift customers without this function, please contact your local dealer.    

How do I add a new remote? 

A: For pairing a new remote with an RC308 click the following link:  https://sunstreamcorp.com/wp-content/uploads/2014/08/RC308-Manual-660798-RevA.pdf 

For pairing a new remote with an RC400, click the following link: https://sunstreamcorp.com/wp-content/uploads/2015/01/LA-RC400-Instructions.pdf 

For pairing a new remote with an RC401 click the following link: https://sunstreamcorp.com/wp-content/uploads/2016/03/RC401-Manual-660845-RevA.pdf 

Remote is not working. No ‘Power’ light on RC and lift does not operate with RC or Remote

A: Check your battery connection, press Power Button on control box, check fuse in hydraulic pump wire harness and check battery voltage – a 12.8v-14.5v reading is a sign of a healthy battery.  If the battery reads below 11.6v the battery will need to either be charged or replaced.    

RC seems not working, and I have new batteries on my remote.

A: Check your battery connection, press Power Button on control box, check fuse in hydraulic pump wire harness and check battery voltage – a 12.8v-14.5v reading is a sign of a healthy battery.  If the battery reads below 11.6v the battery will need to either be charged or replaced.    Our factory standard is a 12v Group 27 Deep Cycle Marine Battery.  If your RC still will not turn on, contact your local dealer.    

The lift does not operate with the transmitter, but works with keypad on RC Unit 

A: designed failsafe in within the system is that the fob will stop working when the battery is low.  This is to prompt the boatlift operator to open the box to check the battery, while still able to manually lift the vessel.  Check your battery connection, press Power Button on control box, check fuse in hydraulic pump wire harness and check battery voltage – a 12.8v-14.5v reading is a sign of a healthy battery.  

I keep losing my remote signal (Limited Range), and I need to keep reconnecting it to my unit.

A: Reposition antenna away from electric motor or any metal inside box.  Try touching transmitter to your chin while operating (yes, it works!)

How do I place an order?

A:  We encourage all Sunstream customers to contact your local authorized dealer first.  If they are unable to assist, we are more than happy to help in any way we can.   

My RC is stuck on security.

The keypad can be locked to prevent tampering with the lift. The transmitter still functions in Security Mode. The factory setting of the security code is 1223, but this may be changed.

The keypad has only numbers 1, 2 and 3 which are selected by pressing ‘Power’, ‘Up’ or ‘Down’ respectively.

 To Enable Security Mode: Press the ‘Program’ button twice (to ‘Security’). Enter security code (factory setting 1223 or your custom code) and press ‘Program’.

Turn Security Mode ‘Off’ by entering the security code and pressing the ‘Program’ button.

 To Customize your Security Code: Press ‘Program’ twice (to ‘Security’), then press and hold ‘Program’ for about five (5) seconds until the Program light flashes in a 2-flash pattern.

 – Enter the old security code and press ‘Program’. Light will flash in a 3-flash pattern.

 – Enter the new security code and press ‘Program’. Light will flash in a 4-flash pattern.

 – Enter the new security code again and press ‘Program’. New code is programmed. Record your new security code in a secure place. Your dealer can reset your code back to factory settings if needed.

How do I depressurized my SunLift? (RC308 & 401 Models only) 

A: To Depressurize: Press the ’Program’ button three (3) times to light up the ‘Depressurize’ LED, then press ‘Up’ to depressurize one side, and ‘Dn’ to depressurize the other. – The ‘Up’ button activates the up valve and depressurizes the cylinder extend (in SunLifts). The ‘Down’ button activates the down valve and depressurizes the cylinder retract (SunLift only). For SunLift customers without this function, please contact your local dealer.    

How often do I need to service my lift?

A: It is recommended that you service your lift every season.  An annual service makes sure that the pump, hoses, pins and frame are all in working order.  Contact your nearest dealer for details. 

How should I store my Sunlift for winter?

A: To winterize your SunLift, simply move your bunks into the upright position (Depressurize the Sunlift if function available on your RC Unit) and detach the hoses from the pump.  The power box can then be stored indoors.  The battery can be removed and trickle-charged over the winter.

How can I clean my FloatLift?

A: To clean your floatlift a heavy bristle brush is recommended for algae growth.  For heavier growth such as barnacles, a scraper will work fine.   

My solar panel is not working it does not charge the battery.

A: To check the wattage on the solar panel, a healthy solar panel will output between 16-22 watts.  If there is no reading, the panel would need to be replaced.  Contact your local dealer.    

My pump is making a strange noise.

A: Visually check the reservoir for fluid level.  After verifying the fluid level, contact your local dealer. 

Lift is not working after I just got a new replacement battery.

A: Check your battery connection, press Power Button on control box, check fuse in hydraulic pump wire harness and check battery voltage – a 12.8v-14.5v reading is a sign of a healthy battery.  While being tested press the ‘up’ or ‘down’ button.  If the battery drops below 10v, it is failing the load test and will need to be replaced.  Our factory standard is a 12v Group 27 Deep Cycle Marine Battery.